Shipping policy
Thank you for choosing Chèvre Cheesecake for your cheesecake indulgence. We strive to ensure that your cheesecake arrives in perfect condition, maintaining its delightful taste and texture. Please review our shipping policy for important information regarding the shipment of our frozen or chilled perishable products nationwide within the United States.
1. Shipping Methods:
We utilize reliable shipping carriers to deliver our cheesecakes to your doorstep. Depending on your location and the shipping option selected, we offer expedited shipping, and overnight shipping. Please note that not all shipping methods may be available for all areas.
2. Packaging:
To preserve the freshness and quality of our cheesecakes, each order is carefully packaged in specialized insulated materials. These materials are designed to maintain the temperature of the cheesecakes during transit, ensuring they remain frozen or chilled throughout the delivery process.
3. Delivery Schedule:
We strive to ship all orders, both locally and nationally within the least amount of time from the date of purchase. However, please note that unforeseen circumstances or high-demand periods may cause slight delays. We recommend reviewing the estimated delivery timeframe provided during the checkout process for more accurate information.
4. Shipping Restrictions:
Due to the perishable nature of our products, we are unable to ship to certain areas that fall outside our local delivery network. Domestic shipping is limited to States in the continental US. We apologize for any inconvenience this may cause. Please refer to our website or contact our customer service team for more information on shipping availability to your location.
5. Additional Fees:
Shipping fees are calculated based on the destination, shipping method, and order weight. These fees will be displayed during the checkout process, allowing you to review the total cost before confirming your purchase. Please note that additional fees may apply for expedited or overnight shipping options.
6. Tracking and Notifications:
Once your order is shipped, you will receive a confirmation email or text with tracking information. This will allow you to monitor the progress of your package and ensure someone is available to receive it upon delivery.
7. Delivery Instructions:
During the checkout process, you have the option to provide specific delivery instructions. We encourage you to include any necessary details, such as gate codes or safe drop-off locations, to assist the delivery driver in ensuring a successful delivery.
8. Quality Assurance:
We take great pride in the quality of our cheesecakes. If, for any reason, you are unsatisfied with your order or the product arrives damaged, please contact our customer service team within 24 hours of receiving your package. We will promptly address your concerns and work towards a satisfactory resolution.
Note: It is important to promptly refrigerate or freeze the cheesecake upon delivery to maintain its freshness and quality.
We appreciate your understanding and cooperation with our shipping policy. Should you have any further questions or require assistance, please do not hesitate to reach out to our customer service team. Thank you for choosing Chèvre Cheesecake, and we hope you enjoy every delectable bite of our world-champion cheesecakes!
1. Shipping Methods:
We utilize reliable shipping carriers to deliver our cheesecakes to your doorstep. Depending on your location and the shipping option selected, we offer expedited shipping, and overnight shipping. Please note that not all shipping methods may be available for all areas.
2. Packaging:
To preserve the freshness and quality of our cheesecakes, each order is carefully packaged in specialized insulated materials. These materials are designed to maintain the temperature of the cheesecakes during transit, ensuring they remain frozen or chilled throughout the delivery process.
3. Delivery Schedule:
We strive to ship all orders, both locally and nationally within the least amount of time from the date of purchase. However, please note that unforeseen circumstances or high-demand periods may cause slight delays. We recommend reviewing the estimated delivery timeframe provided during the checkout process for more accurate information.
4. Shipping Restrictions:
Due to the perishable nature of our products, we are unable to ship to certain areas that fall outside our local delivery network. Domestic shipping is limited to States in the continental US. We apologize for any inconvenience this may cause. Please refer to our website or contact our customer service team for more information on shipping availability to your location.
5. Additional Fees:
Shipping fees are calculated based on the destination, shipping method, and order weight. These fees will be displayed during the checkout process, allowing you to review the total cost before confirming your purchase. Please note that additional fees may apply for expedited or overnight shipping options.
6. Tracking and Notifications:
Once your order is shipped, you will receive a confirmation email or text with tracking information. This will allow you to monitor the progress of your package and ensure someone is available to receive it upon delivery.
7. Delivery Instructions:
During the checkout process, you have the option to provide specific delivery instructions. We encourage you to include any necessary details, such as gate codes or safe drop-off locations, to assist the delivery driver in ensuring a successful delivery.
8. Quality Assurance:
We take great pride in the quality of our cheesecakes. If, for any reason, you are unsatisfied with your order or the product arrives damaged, please contact our customer service team within 24 hours of receiving your package. We will promptly address your concerns and work towards a satisfactory resolution.
Note: It is important to promptly refrigerate or freeze the cheesecake upon delivery to maintain its freshness and quality.
We appreciate your understanding and cooperation with our shipping policy. Should you have any further questions or require assistance, please do not hesitate to reach out to our customer service team. Thank you for choosing Chèvre Cheesecake, and we hope you enjoy every delectable bite of our world-champion cheesecakes!